1. Service Cancellation Terms
Stellar Alpha understands that business requirements may change, and clients may need to modify or cancel services. Cancellation requests must be submitted in writing through the official communication channels provided by the Company. Upon receipt of a cancellation request, Stellar Alpha will review the project status, completed work, allocated resources, and contractual obligations before confirming the cancellation. For ongoing projects, subscriptions, consulting engagements, or development services, cancellation may be subject to the terms outlined in the applicable service agreement, proposal, or statement of work. Clients may be responsible for payment of services rendered, milestones completed, and expenses incurred up to the effective cancellation date. Stellar Alpha reserves the right to terminate services in cases of non-payment, breach of contract, misuse of services, or failure to comply with agreed project requirements.
2. Refund Eligibility
Refunds may be considered only under specific circumstances and in accordance with the terms agreed upon between Stellar Alpha and the client. Eligible refund requests generally apply where services have not commenced, deliverables have not been initiated, or where Stellar Alpha is unable to provide the contracted services due to reasons solely attributable to the Company. Refund requests must be submitted in writing and accompanied by relevant details supporting the claim. Each request will be evaluated on a case-by-case basis, considering project progress, completed deliverables, resource allocation, and contractual commitments. Refunds will not be granted for work that has already been completed, approved, delivered, or accepted by the client. The Company reserves the right to determine refund eligibility in accordance with applicable agreements, business policies, and legal requirements.
3. Processing Timelines
Once a refund request has been approved by Stellar Alpha, the refund process will be initiated within a reasonable timeframe. Processing times may vary depending on the payment method used, banking procedures, financial institutions involved, and applicable regulatory requirements. Generally, approved refunds are processed within 7 to 15 business days from the date of approval. In certain cases, additional verification or documentation may be required before a refund can be issued. Clients will be notified regarding the status of their refund request and any actions required to facilitate processing. While Stellar Alpha makes every effort to ensure timely processing, delays caused by third-party payment processors, banks, or financial service providers are beyond the Company's control. Refunds will be issued through the original payment method wherever reasonably possible.
4. Non-Refundable Services
Certain services provided by Stellar Alpha are non-refundable due to the nature of digital, consulting, and professional services. These include, but are not limited to, completed software development work, custom application development, AI solution implementation, consulting services, strategy sessions, design services, technical audits, cloud configuration, maintenance services, project discovery activities, and any deliverables that have been approved, accepted, or partially completed by the client. Fees paid for resource allocation, third-party licenses, software subscriptions, hosting services, domain registrations, and other external expenses incurred on behalf of the client are also non-refundable unless otherwise specified in writing. Once work has commenced and resources have been assigned to a project, refunds may be limited or unavailable. Clients are encouraged to review project scope, deliverables, and contractual terms carefully before engaging Stellar Alpha's services.